FAQ

Ready to plunder some treasure without committing to a full-fledged account? No problemo!

You're free to sail the seven seas of shopping as a guest, no strings attached. But hear ye, hear ye – we reckon it's worth considering joining our crew by creating an account. Why? Well, picture this: your very own treasure map to your order history, a chest full of saved shopping basket items, and your payment details kept safe and sound for your next adventure. Sounds pretty sweet, eh?

So, if you're keen to hop aboard and join the ranks of our esteemed customers, it's as easy as a flip of the sails. Just head over to the registration page and follow the map to create your account. Trust us, it's quicker than swabbing the deck on a Sunday morning!

Now, go forth and plunder to your heart's content, whether as a guest or a fully-fledged member of our crew. The choice is yours, matey!

Typically, we fire off your order confirmation straight to your email once your voyage is set in stone. But if that trusty pigeon hasn't reached your nest within 24 hours, it might be time to hoist the sails and set a course for info@barbarossabrothers.com.

Before you embark on that journey, though, cast your spyglass over the vast expanse of your mailbox. Sometimes, those pesky order confirmations find themselves marooned in the spam or junk folder. Give 'em a rescue mission before you sound the alarm!

So, if you're feeling like your ship's lost at sea without that confirmation in hand, drop us a line at info@barbarossabrothers.com. We'll send out the search party faster than you can say "Ahoy, matey!"

Until then, keep a weather eye on the horizon – your confirmation is out there, just waiting to be discovered!

We don't cancel orders willy-nilly. Typically, it's because we've hit rocky waters with our stock, or perhaps you've given us the nod to walk the plank on your order. Arr, there's also the possibility that those scurvy payment details have raised the black flag of fraudulence.

If your order's been scuppered because of a problem on our end, our apologies! We'll offer you an alternative treasure from our bounty, or we'll hand over the doubloons and process your refund quicker than you can say "aye, aye, captain!"

Need more info on why your ship has been sunk? Drop us a message in a bottle at info@barbarossabrothers.com. 

There's only a small window of opportunity between when you cast your anchor and when we set sail with your loot. If you send us a missive via info@barbarossabrothers.com posthaste, we might just be able to scuttle your order before it hits the high seas of fulfillment.

But if the ship's already left the harbour, fear not! You can still bring it back to port once it reaches you. Simply receive your treasure, and if it's not to your liking, you can send it back to us.

So, whether you're setting a new course or returning from a grand adventure, we're here to help every step of the way. Drop us a line and we'll be your trusty first mate on this voyage.

Depending on how recently you placed your order, we may be able to update it before it's fulfilled. Drop us an email info@barbarossabrothers.com, and we'll try our best to update.

For our UK customers, expect your package within 3 business days. Delivery speed depends on the option you choose at checkout. Whether it's next day, 24-hour, or 48-hour delivery, we've got you covered. And if you order before 1 pm, we'll dispatch it the same day. 

For international orders, it may take a bit longer—typically 3-10 business days. Again, timing depends on the service you pick. From our warehouse to your doorstep, we'll ensure your package arrives safe and sound.

Keep in mind, orders placed on weekends or holidays ship the next business day. And keep an eye on your order confirmation for tracking details—they'll keep you updated on your package's whereabouts.

We deliver to most regions worldwide. If you don't find your location listed at checkout, don't worry! Reach out to us, and we'll do our best to arrange delivery to your destination.

Whether you're in the bustling streets of London or the sunny beaches of Bali, we're committed to getting our products to you. If you don't see your destination listed, email us at info@barbarossabrothers.com, and we'll explore options to fulfill your delivery needs.

Please note, we do not offer cash on delivery services, as we prefer to ensure a secure and reliable delivery process.

Shipping costs vary depending on service and location. Check out our shipping overview.

You can also add products to checkout and you'll be quoted the shipping options and cost prior to confirming the order.

From the moment you place your order until it reaches your doorstep, we'll keep you informed every step of the way with automated emails. 

Once your order ships, you'll receive a tracking reference and the options to update delivery preferences, depending on the courier.

If you have any issues receiving your goods, then reach out to us and we'll be happy to help.

You've got 30 days from the moment you purchase to return for any reason, even if the product has been used. If you're not happy, you can send it back to us for a full refund, no questions asked. 

If you encounter any product issues within 12 months, we will repair or replace the item free of charge. The only exception is products like blades and shaving heads that need to be replaced more regularly. 

Use our online returns / exchange platform to complete your request

Returns

You've got 30 days from the moment you purchase to decide you're happy with your goods. If you find yourself on the return voyage within this window, head over to our trusty online portal. Be sure to tell us why you're sending your product back so we can deal with it correctly.

Our online system will generate a pre paid label and returns are either free, if the product is faulty, or the shipping costs are deducted from your refund if it's simply a change of mind.

Exchanges

If you find yourself beyond the 30-day mark but still in need of a product replacement. Just select the exchange option and provide us with the details. We might ask for photos or a video to avoid you having to return the product, making it easier to get a quick solution.

We can locate your order details on our system, just let us know the order number or name / email address associated with the order and we can do the rest. Drop us us a message if you need support locating the details.

If it appears that the order you've received isn't quite up to par, don't worry! We're here to help you navigate through any issues:

If your order arrives damaged or faulty, simply take some photos and email them to our customer service team along with the details. We'll promptly respond within 24 hours to provide the best solution.

And if the order doesn't meet your expectations for any reason, rest assured! We're committed to fairness, and we'll gladly accept returns. No need to fret – simply send it back to us, and we'll make things right.