Delivery & Shipping

COVID-19 update


The interests of our customers, our people and our communities are at the centre of everything we do and this is particularly important during these challenging times.


With this in mind, we wanted to reassure you that we've put in place a number of robust measures designed to make health and safety a top priority whilst still enabling people to receive parcels as normal.

 

All of our warehouse staff are checked daily to ensure they are not suffering from COVID-19 and strict hygiene rules are followed within the warehouse.

 

We've also adjusted the way our couriers deliver parcels to offer 'contact-free delivery' right to everyone's doorsteps. These include:


- Asking customers to choose a safe place for deliveries. Anybody due to receive a parcel from Hermes should visit the tracking section and choose 'divert' to select a safe place.


- If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.


- For parcels requiring a signature, couriers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. This will only happen when the customer opens the door and gives their name for security reasons. The courier will stay at least two steps away.


- If there is no safe place available, please be assured that we will always attempt delivery 3 times.


Finally, I want to thank you for your co-operation, understanding and patience during these uncertain times. 


Stay safe and look out for those around you.

Estimated delivery times and costs*

Destination Service Order Value Estimated Delivery Time Rate
UK Whistl <35
2-8 business days Mon-Fri
£3.95 
UK  Hermes Tracked >35 2-4 business days Mon-Fri £4.95
UK  Hermes Tracked >100 
2-4 business days Mon-Fri
Free
Europe International Signed 
Any
4-10 business days £15
US 
Royal Mail Tracked & Signed
Any 4-10 business days £20
Canada
International Signed 
Any
4-10 business days £20
Australia
International Signed 
Any 4-10 business days £15
Rest of World
International Signed 
Any 4-10 business days £15

 

*Please note deliveries may be subject to 1-2 days delay during March, April and May whilst the courier network deals with the effects of COVID-19.

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